Privacy Policy

01Information We Collect

Depending on the features and services you use, we may collect and process the following categories of information:

• Account information such as your name, email address, company information, and login credentials.
• Business and contact information that you provide when using the Service.
• Customer, prospect, supplier, vendor, or other business contact information used by your organization.
• Information you provide when creating, configuring, or training an AI agent.
• Documents, files, text, instructions, knowledge bases, and other content submitted to the Service.
• Email addresses, messages, communications, and related information when you connect supported email services.
• Calendar availability and event information when you enable calendar integrations.
• Information received from third-party integrations and business-data providers that you authorize or use.
• Google Ads, Meta Ads, and other advertising account information, campaign settings, advertising content, and performance data, where you enable the corresponding integrations.
• Usage information, agent activity, workflow activity, credits, token consumption, and transaction information.
• Technical information such as IP address, browser type, device information, application logs, and diagnostic information.

We request and process information that is reasonably necessary to provide the features and functionality that you choose to use.

02AI Agents and Business Data

BuyingAI Agent provides AI-powered agents and automation features for business workflows. Depending on the services enabled by your organization, these may include Sales Outreach, Customer Support, Supplier Sourcing, Marketing, Procurement, Data Analyst, and related functionality.

Information submitted to or processed by an AI agent may include business contacts, customer information, supplier information, communications, documents, instructions, workflow data, and other information necessary to perform the requested task.

You are responsible for ensuring that you have the appropriate rights and permissions to provide information to the Service and to use it for the applicable business purpose.

03Google Account and Google Workspace Access

Where supported functionality requires Google services, BuyingAI Agent uses Google's OAuth authorization system to allow you to securely connect your Google account.

We request access only after you provide explicit consent through Google's authorization process. The information accessed depends on the permissions granted and the functionality you enable.

04Meta Platforms and Advertising Data

Where Meta Ads integration is available, BuyingAI Agent allows users to connect their authorized Meta business and advertising accounts through Meta's authorization process.

Access to Meta data depends on the permissions granted by the user, the assets available to that user, and the features enabled within BuyingAI Agent.

05How We Use Information

We may use information we collect to:

• Provide and operate the BuyingAI Agent Service.
• Create, configure, operate, and manage AI agents.
• Process sales, support, sourcing, marketing, procurement, and analytical workflows.
• Generate and process business communications where requested.
• Connect authorized third-party services and retrieve information needed for requested features.
• Create and manage supported advertising campaigns and display advertising reports.
• Process documents, knowledge bases, and training information supplied by users.
• Provide reporting, analytics, usage, and credit information.
• Authenticate users and maintain account security.
• Maintain, troubleshoot, and improve the reliability of the Service.
• Detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized activity.
• Comply with applicable legal and regulatory requirements.

06AI Processing

BuyingAI Agent uses artificial intelligence and machine learning technologies to provide features such as research, content generation, classification, response analysis, workflow automation, customer support, procurement assistance, and data analysis.

Information may be processed by AI systems when necessary to perform a feature or workflow that you request or authorize.

Depending on the configuration of the Service, we may use third-party AI, infrastructure, database, security, communication, or other technology providers to process information on our behalf.

We take reasonable steps to require service providers to process information only for authorized purposes and to maintain appropriate security and confidentiality protections.

Google Workspace API data and other protected platform data are not used to train generalized AI or machine-learning models where prohibited by applicable platform policies. We do not permit third-party AI providers to use such protected data to train their models where prohibited by those policies.

07Google User Data and Limited Use

BuyingAI Agent's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements where applicable.

Google user data is used only to provide functionality that you request or authorize, such as Gmail communication, calendar scheduling, Google Ads account integration, campaign management, and reporting.

We handle Google user data in accordance with applicable Google API policies and the actual functionality enabled by the user.

08Data Sharing

We do not sell or rent personal information or Google or Meta user data.

We may disclose or process information when reasonably necessary to:

• Provide and operate the Service.
• Process information through authorized third-party integrations.
• Use hosting, infrastructure, database, AI, security, email, payment, analytics, and other service providers.
• Maintain security, reliability, and service integrity.
• Provide functionality requested or authorized by you.
• Comply with applicable law or lawful legal process.
• Protect our rights, users, systems, or property.
• Support a merger, acquisition, financing, reorganization, or similar transaction, subject to applicable confidentiality and legal requirements.

Third-party services may independently process information under their own applicable privacy policies and terms. We do not authorize third parties to use protected platform data for purposes prohibited by applicable platform policies.

09Account, Billing, Credits and Transactions

If you purchase a subscription, credits, tokens, or other paid services, we may process information associated with your account and transactions.

This may include:

• Subscription and plan information.
• Credit or token usage.
• Transaction and payment status.
• Billing history.
• Limited payment information provided by payment processors.

Payment card information may be processed by third-party payment providers. We do not intend to store complete payment card details on our own systems unless expressly required and appropriately secured.

10Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

Depending on the information and functionality involved, security measures may include:

• Access controls and authentication.
• Secure API communication.
• OAuth-based authorization for supported services.
• Appropriate protection of stored access and refresh tokens.
• Protected infrastructure and databases.
• Logging and monitoring for security purposes.
• Reasonable data access restrictions.

No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security of information.

11Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain security, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

Retention periods may vary depending on the type of information, the functionality being used, account status, legal requirements, platform policies, and operational needs.

Where applicable platform policies require shorter retention periods or deletion following disconnection or revocation, we will handle the relevant information in accordance with those requirements.

12Data Deletion

You may request deletion of information associated with your account by contacting our support or privacy contact.

When you disconnect a third-party integration, we will stop accessing that service through the authorization, subject to information already lawfully retained for legitimate operational or legal purposes and applicable platform requirements.

Where applicable, we will delete or anonymize information that is no longer required, subject to legal, security, fraud-prevention, dispute-resolution, and legitimate business requirements.

For Google and Meta integrations, users may also revoke authorization through the relevant platform's account settings. Revoking authorization prevents future access through the revoked authorization, although it does not automatically delete information previously retained by the Service.

We will process eligible deletion requests in accordance with applicable legal obligations and relevant platform data deletion requirements.

13Revoking Third-Party Access

You may disconnect supported integrations through the Service where available or revoke authorization directly through the relevant third-party service.

Revoking access may prevent features that depend on that integration from functioning.

Where applicable, we will handle access tokens and associated integration data in accordance with our security, retention, deletion, and platform compliance obligations.

14Human Approval and Automated Actions

BuyingAI Agent may provide automated workflows that can generate recommendations, communications, tasks, advertising campaigns, or other business actions.

Depending on your configuration, certain actions may require user review, approval, or authorization before being completed. Information relating to these actions may be processed and retained as necessary to operate the workflow and maintain an activity record.

15International Data Processing

Depending on the infrastructure and service providers used to operate the Service, information may be processed or stored in countries other than the country in which you reside.

Where required by applicable law, we take appropriate measures for international data transfers.

16Children's Privacy

The Service is intended for business and professional use and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

17Your Responsibilities

When using BuyingAI Agent, you are responsible for ensuring that the information you provide or process through the Service may lawfully be used for the applicable business purpose.

You should not provide information to the Service that you do not have the right or authorization to process.

You are also responsible for ensuring that your use of connected third-party services and the actions performed through them comply with applicable laws, authorization requirements, and relevant platform terms.

18Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Service, our data practices, legal requirements, or operational needs.

When material changes are made, we may update the "Last Updated" date and provide additional notice where required by applicable law.

19Contact Us

If you have questions about this Privacy Policy, our handling of information, Google or Meta user data, or a request to delete your information, please contact us.